Frequently Asked
Questions

Creating a wsjl account is quick and straightforward. Click the wsjl Login link in the navigation menu and look for the registration option on that page. You'll need to provide a valid email address, a mobile number registered in the Philippines, and a secure password. After submitting your details, you'll receive a one-time PIN (OTP) to verify your mobile number. Once verified, you'll need to complete our KYC (Know Your Customer) identity check by uploading a valid government-issued ID — such as a Philippine passport, SSS/UMID card, driver's licence, or PhilSys national ID. You must be 21 years of age or older to register and play at wsjl.

wsjl requires at least one valid, government-issued photo ID to complete KYC verification. Accepted documents include:

• Philippine Passport
• SSS Card or UMID
• Driver's Licence (LTO)
• PhilSys National ID
• PRC Professional ID
• Voter's ID

Documents must be clear, unexpired, and show your full name, date of birth, and photo. In some cases we may also request a selfie holding your ID or a proof of address such as a recent utility bill or bank statement. Verification is typically completed within 24 hours on business days.

No. Each player is permitted to hold only one active wsjl account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset option on the wsjl Login page rather than registering a new account.

Go to the wsjl Login page and click the "Forgot Password" link. Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support team and they'll assist you through a secure identity verification process.

You can request account closure at any time by contacting our support team via live chat. Before closing, make sure to withdraw any remaining balance. If you are closing your account due to concerns about your gambling habits, we strongly encourage you to use our self-exclusion tool instead, which provides additional safeguards and prevents you from re-registering during the exclusion period.

wsjl supports a wide range of payment options popular with Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BDO, BPI, Metrobank, UnionBank
• Over-the-Counter: 7-Eleven (via Cliqq), Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (PHP / ₱). We do not currently accept cryptocurrency or international credit cards. Payment method availability may vary depending on your region within the Philippines.

The minimum deposit at wsjl is ₱100 for e-wallet methods such as GCash and PayMaya. For bank transfers via BDO, BPI, or Metrobank, the minimum is ₱500. Over-the-counter deposits may have different minimums depending on the partner outlet. There is no maximum deposit limit by default, though you can set your own deposit cap through the Responsible Gaming tools in your account settings.

Withdrawal processing times at wsjl depend on your chosen method:

• GCash / PayMaya: 15 minutes to 1 hour (after approval)
• BDO / BPI / Metrobank: 1 to 3 business days
• UnionBank: Same day to 1 business day

All withdrawals require a completed KYC verification before they can be processed. The minimum withdrawal amount is ₱200. Withdrawals are reviewed by our finance team and may take slightly longer during Philippine public holidays such as Pasko, Holy Week, or National Heroes Day.

Common reasons for a delayed or declined withdrawal include:

• KYC verification is incomplete or documents are pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal account details do not match your registered name
• Your account has been flagged for a routine security review
• The withdrawal amount exceeds your daily or weekly limit

If your withdrawal has been pending for longer than expected, please contact our live chat support team with your transaction reference number and they will investigate promptly.

wsjl offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the promotions section of the wsjl Casino page. To claim the welcome bonus, you must opt in during the deposit process. Bonuses are credited to your account automatically once the qualifying deposit is confirmed. Please review the full bonus terms including wagering requirements before claiming — these are available on the wsjl Casino page.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Not all games contribute equally — slots typically contribute 100%, while table games like blackjack may contribute less. Check the specific bonus terms on the wsjl Casino page for full contribution rates.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal while a bonus is active and wagering requirements are incomplete, the bonus and any winnings derived from it will be forfeited. Your real-money balance (any funds deposited separately from the bonus) can still be withdrawn at any time, subject to standard processing procedures.

Log in to your wsjl account and navigate to the My Bonuses section in your account dashboard. Here you can see all active and pending bonuses, the current wagering progress, expiry dates, and eligible games. If you have questions about a specific promotion, our 24/7 live chat support team can provide a real-time update on your bonus status.

wsjl offers a broad selection of casino games suited to Filipino players, including:

• Slots: Hundreds of video slots including popular titles like Fortune Mouse and many more from leading providers
• Live Dealer: Baccarat, Roulette, Blackjack, and Sic Bo with real dealers streamed in HD
• Table Games: Blackjack MH, Roulette, Poker variants
• Bingo: Multiple bingo rooms with different ticket prices and jackpots
• Specialty Games: Keno, scratch cards, and arcade-style games

The full game library is available on the wsjl Casino page.

Yes. All games on the wsjl platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are audited by independent testing laboratories. Live dealer games are streamed from professionally managed studios with trained dealers operating under strict protocols. wsjl operates within the regulatory framework overseen by PAGCOR, which sets standards for game fairness across all licensed platforms in the Philippines.

Absolutely. wsjl is fully optimised for mobile play on both Android and iOS devices. You can access the full game library, make deposits and withdrawals, and manage your account directly from your smartphone or tablet browser — no app download required. For the best experience, we recommend using an up-to-date version of Chrome or Safari on a stable mobile data or Wi-Fi connection. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, wsjl is accessible on the go.

Fortune Mouse is a popular Asian-themed slot game available on wsjl, featuring vibrant graphics, free spin rounds, and multiplier features inspired by Chinese New Year symbolism. To play, simply navigate to the Fortune Mouse game page, set your preferred bet size, and spin the reels. The game includes detailed in-game instructions and a paytable accessible via the information icon. Fortune Mouse is available on both desktop and mobile browsers with no download required.

wsjl uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled by certified payment gateways. We follow strict data protection practices in line with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Two-factor authentication (2FA) adds an extra layer of security to your wsjl account. To enable it, log in and go to Account Settings → Security. Select "Enable 2FA" and follow the on-screen instructions to link your mobile number or an authenticator app. Once enabled, you'll be required to enter a one-time code each time you log in from a new device. We strongly recommend enabling 2FA to protect your account and funds.

If you believe your wsjl account has been accessed without your permission, take these steps immediately:

• Change your password via the wsjl Login page using the "Forgot Password" option
• Contact our 24/7 live chat support team to flag the issue and request a temporary account freeze
• Review your recent transaction history for any unauthorised deposits or withdrawals
• Check that your registered email account has not also been compromised

Our security team will investigate and respond within 24 hours. Never share your password or OTP codes with anyone — wsjl staff will never ask for these details.

wsjl provides a comprehensive set of responsible gaming tools accessible from your account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on deposits
• Loss Limits: Cap the amount you can lose over a set period
• Session Time Limits: Receive alerts and automatic logouts after a set play duration
• Reality Checks: On-screen reminders showing your session time and spend
• Cooling-Off Periods: Temporary account suspension from 24 hours up to 6 weeks
• Self-Exclusion: Permanent account suspension for a minimum of 6 months

For full details, visit our Responsible Gaming page.

To activate self-exclusion, log in to your wsjl account and go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period (minimum 6 months, up to permanent) and confirm your request. Your account will be suspended immediately and you will receive a confirmation email. Self-exclusion is irrevocable for the chosen period — you will not be able to log in, deposit, or wager during this time. If you need help activating self-exclusion, our live chat support team is available 24/7.

The minimum age to register and play at wsjl is 21 years old, in accordance with Philippine law and PAGCOR regulations governing online casino gaming. All players are required to verify their age and identity through our KYC process before they can make a deposit or place a wager. Any account found to belong to a person under 21 will be immediately closed and all funds handled in accordance with applicable regulations. If you suspect a minor is accessing wsjl, please contact our support team immediately.

If you or someone you know is struggling with problem gambling, help is available:

• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation provides resources and support for problem gamblers through its responsible gaming framework
• Hopeline Philippines: Call or text 2919 (Globe/TM) or 0917-558-4673 for mental health crisis support
• National Center for Mental Health: 1800-10-254-4673 (toll-free)
• wsjl Support: Our team can help you activate self-exclusion or connect you with professional resources via 24/7 live chat

Remember — seeking help is a sign of strength. Visit our Responsible Gaming page for more information and tools.